Refund Policy
Refunds & Exchanges
1. Refunds
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Refunds will be processed within 5-7 business days of receiving the returned item.
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Refunds will be issued to the original payment method used during purchase.
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We refund full amount
2. Exchanges
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Defective or faulty items will be exchanged for the same product (subject to availability).
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Exchanges are only accepted for items in new, unused condition.
If you have any issues with refunds or exchanges, feel free to reach out to our support team.
Damaged or Faulty Items
In the event that you receive a damaged or faulty product, we will:
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Issue a full refund for the purchase price.
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Provide a prepaid return shipping label.
Common examples of faulty items include, but are not limited to:
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Defects such as holes, unraveled seams, or broken zippers.
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Damage that occurred before the item was used.
Please contact us immediately if you receive a damaged or faulty item for prompt assistance.
Exceptions & Non-Returnable Items
The following items are not eligible for return:
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Personalized Products: Items that have been custom-made or personalized.
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Perishable Goods: Food, consumables, or items with an expiration date.
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Used Items: Items that have been used, worn, or show signs of use.
If you’re unsure about the return eligibility of your product, feel free to contact our customer support.
Important Notes
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Change of Delivery Address or Product Variants: Once an item has been shipped, we cannot accommodate changes to the delivery address or product variant.
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Free Return Label: For eligible returns, contact us at support@premiumgiftaustralia.com.au to receive a free return label.