FAQ's
💡 About Premium Gift Australia
1. What is Premium Gift Australia?
Premium Gift Australia is your go-to destination for stylish, thoughtful, and high-quality gifts. Whether you're celebrating a special occasion or just want to brighten someone's day, our carefully curated collection has something for everyone.
2. Where are you based?
We are proudly based in Ballarat, Victoria:
📍 18 Bridge Mall, Ballarat Central VIC 3350, Australia
3. What makes you different from other gift stores?
We combine premium products, personalized customer service, and fast, reliable delivery. Every gift is chosen with care — because we believe gifting should be joyful and hassle-free.
🛍 Orders & Products
4. How can I place an order?
Simply browse our online store, add your favorite items to the cart, and follow the checkout process. If you face any issues, feel free to contact us.
5. Can I change or cancel my order after placing it?
Unfortunately, once an item is shipped, changes to delivery address or product variants cannot be made. Please double-check your details before confirming your order.
6. Do you offer personalized or custom-made products?
Yes, we offer some custom and made-to-order items. However, please note that personalized items are non-returnable unless faulty.
🚚 Shipping & Delivery
7. What is your shipping policy?
We aim to dispatch orders quickly and efficiently. For detailed shipping information, please visit our Shipping Policy.
8. Can I track my order?
Yes, once your order is shipped, you'll receive tracking details via email.
🔄 Returns & Refunds
9. Do you offer returns or refunds?
Yes! We offer a 30-Day Money-Back Guarantee. If you're not satisfied or changed your mind, you can return the item under certain conditions.
Read our full Return & Refund Policy for more info.
10. Who pays for return shipping?
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Faulty/Damaged Items: We cover return shipping.
11. How long does it take to receive a refund?
Refunds are processed within 5–7 business days of receiving your returned item. Refunds exclude original delivery charges and applicable restocking fees.
🛠 Damaged or Faulty Items
12. What should I do if my item arrives damaged or defective?
Please contact us immediately at support@premiumgiftaustralia.com.au. We will arrange a refund or replacement and provide a prepaid return label if needed.
🚫 Non-Returnable Items
13. Which items are non-returnable?
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Personalized or custom-made products (unless defective)
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Perishable goods (e.g., food items)
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Items that have been used or show signs of wear